Gerasimos is a Senior Software Engineer with over six years of experience specializing in system integration, solutions focused on artificial intelligence, and performance optimizations. He holds a PhD from the University of Patras in the applications of data mining methods and data structures in social networks. Gerasimos has a track record of improving performance of AI solutions, optimizing service provisioning, and implementing advanced technologies to aim for maximum efficiency within systems. Aiming to implement scalable and high-performance solutions, he combines depth of knowledge with a methodical approach to solving engineering challenges while delivering value within the technology domain.
AI Virtual Agents enhance customer interactions with real-time, scalable support using NLP. They provide 24/7 assistance, reduce wait times, and handle routine tasks, freeing human agents for complex issues. Beyond customer service, they improve efficiency, reduce errors, and offer business insights, driving innovation across industries. This session will investigate how AI virtual agents are re-shaping customer service, running business innovation, and increasing the satisfaction of customers by combining state-of-the-art technologies with interaction capabilities like human.
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